This is the second video in a series on building a corporate culture of employee accountability under the whole umbrella of corporate culture and how to improve your corporate culture. I will discuss the importance of managers clarifying expectations around professional practices like work habits, interpersonal effectiveness and ethical behavior to improve corporate culture person… Read More >>
Improving Corporate Culture – Employee Accountability, Part 1
How do we go about Improving Corporate Culture? The first video of a five-part series on creating a corporate culture of accountability on your team. I will discuss employee accountability and employee engagement ideas, strategies, motivation, retention and productivity. You can read the summary of the video below: I do a lot of management… Read More >>
Sexual Harassment: 5 Steps To Change the Culture
Recently, complaints about powerful men (and women) committing sexual harassment and abuse in the workplace have gone from a trickle to a torrent. After years of victims remaining silent about their mistreatment, they are finally speaking out in great numbers and I say bravo. It’s about time! But one has to ask why these victims… Read More >>
Pits & Peaks: The Power Of Moments
In Chip and Dan Heath’s new book, The Power of Moments, they ask you, the reader to imagine taking your children to Disney World for a one-day visit. During this visit, you are to text Chip and Dan every hour and rate the experience on a scale of 1-10. The days ratings might look like… Read More >>
Gift Ideas For Employees For Customer Service Week
National Customer Service Week is October 2nd – 6th and it’s a perfect time to give your folks a special reward for doing a great job. Customer service experts C.A. Short* recently released a list of ideas for customer service gifts: Celebrate/Reward employees who received great reviews on transactional surveys and online review sites. ** Write… Read More >>
10 Commandments of Pre-Shift Huddles
(This article on huddles and how to improve them was written by Mel Kleinman, who graciously gave me permission to share it with my readers.) It’s only been relatively recently that the huddle has made its way from the playing field to the workplace, but it has proven to be just as effective in settings… Read More >>
Reducing Staff Turnover
Some years ago my wife, CJ, was seriously injured in a biking accident and was confined to a nursing home. Consequently, I spent a lot of time there with her and had the opportunity to observe her care by the doctors, nurses, therapists and CNA’s. It didn’t take long to figure out who were the… Read More >>
Your Values Statement As A Leadership Tool
A recent experience taught me that organizational values statements count. I had coffee with an old friend, Vicki McAllister, whom I hadn’t seen in 15 years. She and I first met when she hired me to deliver some training to a Skilled Nursing Facility, (SNF is the Arizona licensure designation) where she was executive director.… Read More >>
Ten Top Mistakes New Supervisors Make
The challenges for new supervisors can be many. The research tells us that the second most important relationship a person’s life (after family) is with the boss. The research also shows us that when people leave a job, they most often do so not to get away from their companies, but to divorce their supervisors. (First… Read More >>
American Airline’s Customer Service Lesson
Customer service – or the lack of it. The airlines have been giving me lots to talk about lately. First, there was the incident on the United Flight that I wrote about in my last blog posting where Dr. David Dao was unceremoniously dragged off his flight because he refused to give up his seat… Read More >>
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