by Larry Johnson In the last issue of “Tips For Today’s Managers,” I discussed a question submitted to me following a webinar I had presented. The title of the webinar was “Difficult Employees: How to Turn Them Around or Turn Them Out.” I subsequently received an e-mail from Mike Murray, who is a speaker/consultant colleague… Read More >>
THE PRICE OF POLITICAL INCORRECTNESS: Be careful, your people are listening?
In the last issue of “Tips For Today’s Managers,” I described an incident where I offended an attendee at one of my presentations by failing to communicate my interest in him while I signed a copy of my book that he had just purchased. (If you missed reading that article, and would like to do… Read More >>
TO REVIEW PERFORMANCE OR NOT That Is The Question
I recently conducted a webinar titled Difficult Employees: How to Turn Them Around or Turn Them Out, after which I received a slew of questions. Here’s one I found interesting: Dear Larry, How would you recommend discipline be enforced in an environment where no formal evaluations are conducted?
Disconfirmation: How To Lose Customers, Tick Off Your Employees, and Alienate Your Family
I recently received a complaint from a potential customer. He was an attendee at one of my seminars who had indicated on the post-program evaluation that he was interested in hiring me to work with his company. When Shelli, my market representative, followed up with him, he told her that although he had requested that… Read More >>
Happiness Is More than a Warm Motorcycle: a study in business success, Korean style
In January I spoke at the Annual Harley-Davidson Dealer Meeting in San Antonio, Texas, where, at dinner one evening, I met Pablo Lee. I had been told that Pablo owns and operates HDK (Harley-Davidson Korea,) and that it is one of the most successful Harley dealerships in the world. In the gym the next morning,… Read More >>
The Holidays Can Be Tough For Customers, Your Co-workers And Your In-laws, So Make The Most Of It
My most memorable Christmas was with my in-laws in 1982. My wife is one of eight children, five girls and three boys. With most of them having their own families, the number of presents you had to by for all the brothers, sisters, nephews, and nieces was getting out of hand. So that year it… Read More >>
The Final Chapter In Managing Productivity
In the July, September, and October issues of this e-zine, I discussed eight of the twelve employee perceptions that have a proven positive impact on profitability, productivity, customer satisfaction, and employee turnover. (Source: “First, Break All The Rules” by Curt Coffman and Marcus Buckingham.) If you’d like to read those articles, the link to the… Read More >>
Managing People: Do I Look Like A Person Who Cares? I Hope So.
(Main article, July 07 “Tips For Today’s Managers”) by Larry Johnson A friend of mine, I’ll call him Paul, recently went through the pain of a divorce. He came home one day to discover a note from Julie, his now ex-wife, saying she was unhappy and wanted out. In subsequent conversations, she told him that… Read More >>
Further Adventures In Managing Productivity
by Larry Johnson In the July and September issues of this e-zine, I discussed four of the twelve employee perceptions that have a proven positive impact on profitability, productivity, customer satisfaction, and employee turnover. (Source: First, Break All The Rules by Marcus Buckingham & Curt Coffman.) If you’d like to read those articles, below is… Read More >>
The Bare Truth
© 2002 Larry Johnson & Bob Phillips. The Bare Truth by Larry Johnson and Bob Phillips While conducting a special tour for a group of civilians off the coast of Hawaii on February 9, 2001, the nuclear submarine USS Greenville launched an emergency blow. This is a procedure in which the submarine rises rapidly from… Read More >>
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