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Larry Johnson

Corporate Culture Expert, Author and Speaker

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Not My Fault: Nurturing Employee Responsibility

Shun Fugimoto was a perfect example of employee responsibility. “Monteal 1976 – After severely breaking his kneecap during the floor exercise, Japan’s Shun Fugimoto ignored his injury as long as possible, knowing such news could shatter the confidence of his teammates. The injured gymnast continued to the pommel horse routine, miraculously scoring a 9.5 out […]

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Filed Under: Accountability, Corporate Culture, Leadership, Straight Talk, Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, Blame, candor, coaching, corporate culture, culture of accountability, Difficult Conversations, Employee accountability, Employee discipline, Employee responsibility, fulfill your promise, Honesty, It Ain't My Fault, keeping promises, making excuses, promise, responsibility, shun fugimoto, stop blaming others, Straight Talk, truth

Job Ownership: It’s The Feeling That Counts

In my seminars for supervisors and middle manager, I often ask the group to list what they think are the most effective motivating factors in the workplace. Invariably, money is mentioned but after some discussion, the group realizes that although money can attract good employees and dissuade them from leaving, unless it’s tied directly to […]

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Conflict Management – Check The Facts Before Blaming Others

This past Saturday I learned a thing or two about conflict management. My wife, CJ and I pulled into the parking lot of a local camera store where I was picking up some prints. CJ is wheelchair bound, so we drive a wheelchair ramp van with handicap plates. Unfortunately, the only handicap spot was occupied […]

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Filed Under: Accountability, Straight Talk, Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, accountability, coaching, communication, conflict management, constructive confrontation, corporate culture, culture of accountability, Difficult Conversations, employee empowerment, employee engagement, ethics, handicap parking space abuse, handicap space, Honesty, integrity, leadership, motivation, Rolls Royce, self control, Straight Talk

How Much Time Should a Manager Spend With Her or His Direct Reports?

In my management workshops, I have always encouraged managers to not rely on the annual performance review to give employees feedback on their performance. Let’s face it, having to wait for six, eight or ten months to hear how you screwed up or did well defeats the purpose of the feedback doing anything to change […]

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A Culture of Trust Is Good Business

If you’ve ever returned something to Costco, Home Depot, Target, or Nordstrom Department Stores you know that the norm in retailing these days is a “no or few questions asked return policy.” The idea is to make the customer WANT to do business with you by making it as easy as possible to return purchased […]

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Filed Under: Uncategorized Tagged With: corporate culture, Costco, culture of trust, customer satisfaction, customer service, employee empowerment, Home Depot, Nordstrom, Target, Thrifty Car Rental, trust

NINE STRATEGIES FOR MANAGING GENERATION GAPLESS

By Meagan Johnson and her dad Larry Johnson Adapted from their book, Generations, Inc.-From Boomers To Linksters: Managing the Friction Between Generations At Work According to one study, today’s college kids communicate with their parents an average of 13 times a week, which includes phone calls, emails, text messages, and Skype. We call this crop of […]

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Filed Under: Accountability, Corporate Culture, Leadership, Managing Generations, Uncategorized Tagged With: Baby Boomers, gen xers, Generation, generation x, generation y, generational differences, generations, managing generations, new millennial, new millennial generation, new millennials

LESSONS FROM BRIAN WILLIAMS ON BUILDING A TEAM CULTURE OF HONESTY AND INTEGRITY

Last week, we learned that the NBC anchor person Brian Williams lied in 2003 about his involvement in a Gulf War helicopter raid, saying that he’d been riding in a Chinook Helicopter that was hit by an RPG fired by Iraqi ground troops. It turns out that he was in a helicopter that night, but […]

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Filed Under: Accountability, Corporate Culture, Straight Talk, Uncategorized Tagged With: benefits of honesty, brian williams, define honesty, employee dishonesty, examples of honesty, Honesty, honesty and integrity, honesty definition, honesty is the best policy, honesty lessons, honesty quotes, honesty stories, honesty test, lies, lying, radical honesty, stories about honesty, the value of honesty, truth, what is honesty, why is honesty important

The Value of a Customer – What Every Employee Should Know

In 1991, my family and I moved to a new neighborhood. On moving day, the professionals moved the furniture while my wife, daughter and I made several trips in separate cars, transferring the smaller items. As I completed the last trip for the evening, frazzled and ready for bed, I noticed my gas gauge showed […]

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