by Larry Johnson The owner of a small company I know recently complained to me that he was having difficulty getting his management team to embrace and implement some much needed expansion of the products they offer. Priding himself on being a true believer in participative management, he asked his management team to work out… Read More >>
Confronting Bad Behavior
This is a special follow-up letter exclusively for the attendees of: “CONFRONTING AND CHANGING BAD BEHAVIOR: WHAT EVERY SUPERVISOR SHOULD KNOW,” From the instructor, Larry Johnson, in this letter, Larry offers some great tips to help you implement the strategies that he outlined in the seminar. If you have questions, feel free to e-mail Larry… Read More >>
From Bosses to Coaches: How do you get your supervisors to take on the new role?
The team approach is a powerful way to improve processes, eliminate waste, motivate employees, and please residents. Central to the process is the notion that supervisors must transition from being bosses, who make all the decisions, to coaches, who develop team members to make and carry out good decisions., One of my clients who is… Read More >>
Front-Line Managers: Guardians of Virtue
by Larry Johnson The scandal Jayson Blair brought on the New York Times last year by faking in-person interviews and plagiarizing the work of other journalists reminds me that no institution is exempt from the misdeeds of rogue employees. At the time, some reports described Mr. Blair as a victim of an uncaring system that… Read More >>
LEADERSHIP IS A PEOPLE BUSINESS
According to a study by Fred Luthans at the University of Nebraska, managers tend to engage in four categories of behaviors. He described the four categories as follows: Communication: exchanging information, paper work and meetings. Traditional management duties: planning, decision making and controlling. Human resource management: motivating, disciplining, managing conflict, staffing and training and developing.… Read More >>
Listening To Your Customers: Key To Your Club’s Success
While vacationing at a resort in Hawaii three years ago, my family and I discovered the joys of low-impact aerobics. When we returned home to Phoenix, we began searching for an aerobic studio that would give us a good, low-impact experience on a regular basis. The first place we tried, Linda Helms Body Beat Aerobics,… Read More >>
MAINTAINING THE MAGIC AT DISNEY
by Larry Johnson While I was working with Disneyland Resort Hotels this summer, I learned about Eric, a maintenance specialist who demonstrated whyDisney has such a great reputation for creating magical moments for its guests. Eric was installing a generator into the ground in front of the hotel when a family approached him and asked… Read More >>
REDUCING EMPLOYEE TURN-OVER: WHAT EVERY MANAGER AND SUPERVISOR SHOULD KNOW
“If you want to keep your eagles, make sure they’re well supplied with wings.” A couple of years ago my wife, CJ, was seriously injured in a biking accident and was confined to a nursing home. Consequently, I’ve spent a lot of time there with her and have had the opportunity to observe her care… Read More >>
TGIM Thank Goodness It’s Monday
Positively Outrageous Service At Southwest Airlines Comes From Creating TGIM Employees by Larry Johnson I recently delivered a speech for a meeting of Southwest Airline Sales Agents. Now I’ve always liked Southwest. Their customer service is great; their fares are the lowest anywhere; and their humorous approach to the routine aspects of flying are legendary.… Read More >>
TURKEYS, SPARROWS AND EAGLES:
Time management for those with problem employees Having eaten my share of turkey during the recent holiday season, I’m reminded of an exercise I use in my management seminars that you might want to try, especially if you have a poor-performing employee. First, divide all the employees who report to you into three categories:
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