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Time management for those with problem employees Having eaten my share of turkey during the recent holiday season, I’m reminded of an exercise I use in my management seminars that you might want to try, especially if you have a poor-performing employee. First, divide all the employees who report to you into three categories:

Positively Outrageous Service At Southwest  Airlines Comes From Creating TGIM Employees by Larry Johnson I recently delivered a speech for a meeting of Southwest Airline Sales Agents.  Now I’’ve always liked Southwest.  Their customer service is great; their fares are the lowest anywhere; and their humorous approach to the routine aspects of flying are legendary. […]

by Larry Johnson While I was working with Disneyland Resort Hotels this summer, I learned about Eric, a maintenance specialist who demonstrated whyDisney has such a great reputation for creating magical moments for its guests. Eric was installing a generator into the ground in front of the hotel when a family approached him and asked […]

by Larry Johnson Regardless of the industry in which you work, I’m sure you will agree that attracting and keeping good employees is essential to your success. But imagine yourself running a nursing home where the industry average for staff turnover is an incredible 100% per year. And little wonder. Most of the work is […]

“If you want to keep your eagles, make sure they’re well supplied with wings.” A couple of years ago my wife, CJ, was seriously injured in a biking accident and was confined to a nursing home. Consequently, I’ve spent a lot of time there with her and have had the opportunity to observe her care […]

“All the procedural and systemic improvements in the world will not work if people are afraid to report what they see and contribute to changing what’s wrong.” CJ, my wife of 37 years, was involved in a  serious bicycle accident that left her paralyzed on one side of her body and unable to speak. She […]

While vacationing at a resort in Hawaii three years ago, my family and I discovered the joys of low-impact aerobics.  When we returned home to Phoenix, we began searching for an aerobic studio that would give us a good, low-impact experience on a regular basis.  The first place we tried, Linda Helm’s Body Beat Aerobics, […]

According to a study by Fred Luthans at the University of Nebraska, managers tend to engage in four categories of behaviors. He described the four categories as follows: Communication: exchanging information, paper work and meetings. Traditional management duties: planning, decision making and controlling. Human resource management: motivating, disciplining, managing conflict, staffing and training and developing. […]