“It’s not my fault.” “It’s not my job.” “I didn’t know.”
“My car broke down.” “I’m not to blame.” “He did it.”
Excuses. We’ve heard them all.
Wouldn’t you love to have all your staff of CNA’s to senior clinical and administrative staff see what needs to be done, take the necessary actions to do it and accept responsibility for the results?
Larry Johnson offers you practical strategies to raise the odds everyone in your facility behaves responsibly and enthusiastically.
Takeaways include:
- Three techniques for instilling in employees a sense of ownership for their jobs.
- A conversational road map for tough conversations with non-performers.
- Five strategies for changing the culture to be more accountable.
- An approach to giving feedback that changes behavior and gets results.
- How to keep employees from shifting their work back on to you.
- A key indicator that tells you when to let an employee go.
Session Outline:
- Identify one person who made you want to attend this presentation.
- Exercise that help the audience see who has the responsibility to do something about the problem.
- Clarify expectations. If you want people to be responsible, you need to communicate that you expect them to be so.
- Three types of expectations: Duties, Goals & Professional Practices.
- Five actions you can take to create a culture of accountability.
- Things to consider before taking corrective action.
- A conversational roadmap for conducting a difficult discussion.
Larry approaches the issue from three perspectives:
- Creating a POSITIVE environment where everyone WANTS to do their very best.
- Clarifying expectations so everyone knows what represents success.
- Turning around those who insist on not taking responsibility.
Format: Most often offered in a two-hour, four-hour or six-hour workshop.
For booking information, call 800-759-4933 or visit http://w51.9e6.mytemp.website/speaking-engagement/
