Changing the Culture of Care
How to make a difference in the life of each person you touch. This presentation is Larry’s personal story about that journey. It is guaranteed to touch the hearts of the audience and make them glad they have chosen their noble profession.
Mastering the Storms of Change in Care
How to survive, thrive and lead change in turbulent times. The Affordable Care Act has changed rules of engagement in long-term care. All the while, your competition is thinking of ways to lure your customers away from you. This all means that change is the name of the game.
Delivering Great Care by Engaging Patients and Families as Partners
Customer satisfaction is no guarantee of customer loyalty – that loyalty only comes from customers who love you. Create that experience for them! Larry Johnson will show you how to create that loyalty for your health care organization.
Healthcare Management is NOT as Spectator Sport
As Gen Xers and high performing New Millennials move into management roles, they face challenges. This is a fast-moving seminar that focuses on giving new supervisors and managers practical tools for reducing employee turnover, increasing staff morale, increasing staff productivity, and handling employee problems.
Cultivating Staff Accountability in a Healthcare Culture
Excuses. We’ve heard them all. Wouldn’t you love to have all your staff of CNA’s to senior clinical and administrative staff see what needs to be done, take the necessary actions to do it and accept responsibility for the results? Larry will show you how!