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Speaker • Author • Workplace  Culture Expert BIOGRAPHY For thirty years, Larry Johnson has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. He has received rave...

Thank you for attending the Advanced Coaching Techniques for Supervisors and Managers Webinar! As promised, you can access the slides, the coaching mode poster and the replay of the webinar below. Download Slides     Download...

For information on booking a speaking engagement for Corporate Culture Expert Larry Johnson: Call: 602-943-0985 Email: [email protected]

Just click on each industry to see who has hired Larry. ACCOUNTING AGRICULTURE AIRPORTS ARCHITECTURE ASSOCIATION EXECUTIVES AUTOMOTIVE BANKING FINANCE BEAUTY CHEMICALS CLEANING & JANITORIAL SERVICES COLLECTIONS COLLEGE STORES...

First of all, I want to thank you for your purchase! Confrontations - many people do not have the skills to do this effectively. Either they don’t speak up and make their opinions known, or they push their point of view so hard that they offend the o...

Happy joyful people group isolated white background. Increase productivity, enhance customer satisfaction and reduce employee turnover. Year after year, the workplace culture of companies like Hilton, USAA, and Wegmans are consistently listed in...

“It’s not my fault.” “It’s not my job.” “I didn’t know.” “My car broke down.” “I’m not to blame.” “He did it.” Excuses. We’ve heard them all. Wouldn’t you love to have all your staff of CNA’s to senior clinical and administrative staff see what nee...

Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty - that loyalty only comes from customers who love you. Health care facilities like Avista Adventist Hospital, Bacon County Hospital, and Baptist Health...

Dear Loyal Customer, Thank you for visiting my new website. Please feel free to explore, read the articles and view the videos. I value every one of my customers and clients, and as a 'Thank-you gift', I would love to give you a free copy of How...

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As Gen Xers and high performing New Millennials move into management roles, they face challenges for which being sole performers did not prepare them. This is a fast-moving seminar that focuses on giving new supervisors and managers practical tools...

In today’s work-from-home environment, virtual teams are more of a reality than ever before . Whether your team are occasional home-workers, or out of the office most of the time, whether they’re all in the same city or spread around the globe, whether they...

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The Affordable Care Act has changed rules of engagement in long-term care. Meanwhile, increasingly stringent CMS and state licensure requirements are making it more important than ever to be constantly improving. All the while, your competition is...

Straight Talk Communicating With Honesty & Integrity - Let’s face it. Straight, honest, no-nonsense communication in organizations today is more rare than common... Read More... Mastering the Storm of Change Some organizations are seeing improvement i...

How you can increase productivity, spur innovation, enhance customer satisfaction and reduce employee turnover Year after year, companies like Google, Johnson & Johnson, and Zappos.com are consistently listed in Fortune Magazine’s 100 Best C...

Successfully Dealing with Difficult Co-workers, Peers, and Even Bosses Difficult people - they are everywhere. Perhaps it’s a co-worker, a subordinate, a customer, your boss, or even a neighbor. Regardless of their role in life, these chronically f...

https://www.youtube.com/watch?v=W2tG5UklP5U A presentation of the good, the bad, and the wonderful aspects of one family’s journey through the health care system While on a bicycling vacation in 2003, CJ Johnson, wife of well-known author, s...

https://vimeo.com/325965970   “It’s not my fault.” “It’s not my job.” “I didn’t know.” “My car broke down.” “I’m not to blame.” “He did it.” Excuses. We’ve heard them all. Wouldn’t you love to have all your employees see what needs to be ...

Right now, while some organizations are seeing improvement in their economic outlook, many are still facing falling revenues, restricted budgets, and reduced growth. Like past fluctuations in the economy, this downturn will eventually pass. In the...

Communicating With Honesty & Integrity Let’s face it. Straight, honest, no nonsense communication in organizations today is more rare than common. Whether it’s fear of reprisal, natural timidity, or not wanting to hurt someone’s feelings, many ...

First: Make sure your customers DON’T like you. Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty. Customers who indicated on questionnaires that they were simply “happy” with a product or se...

Taking Care: An Inspirational Message For Health Care Audiences How to make a difference in the life of each person you touch. This presentation is Larry’s personal story about that journey. It is guaranteed to touch the hearts of the audience and ma...

PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY. WHEN YOU USE OUR WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. Johnson Training Group, LLC PRIVACY POLICY This Privacy Policy will apply...

Sarah J. West, Director of Conferences & Industry Content for PEI (Petroleum Equipment Institute) Sarah's thoughts on the presentation for PEI (Petroleum Equipment Institute) and why you should bring in Larry Johnson to speak at your conference,...

Thanks for subscribing to Larry Johnson's "Tips for Manager's" eNewsletter. Periodically you will receive a fresh copy along with updates on our website, webinars we offer and other services. If you have any questions or comments please send me an...

THE PERFECT KEYNOTE FOR YOUR NEXT MEETING: Well-known speaker, author and customer-care expert Larry Johnson and his wife, CJ, present: THERE IS NO "THEY" Delivering Care from the Customer's Perspective While on a bicycling vacation in 2003,...

Program Description This presentation, which is 20 percent informational and 80 percent inspirational, will rekindle health care professionals' and managers' dedication to serve their patients and residents. By the end of this presentation, the audience...

A presentation by Larry Johnson, 800-759-4933, [email protected]. © 2018 Johnson Training Group, LLC  

Since the pandemic, Larry has been speaking for clients who have switched from live to virtual meetings . Here is a testimonial from one of those clients, the American Association of Post Acute Care Nursing. To book a virtual meeting or...

How To Be A Great Boss What Smart Leaders Do To Boost Productivity, Improve Morale and Reduce Turnover You’ll learn new ways to help your associates innovate more, produce more, and stay with you longer. You will learn the advantages and l...

After hiring the right people, coaching people to improve their performance can be the most daunting responsibility for most managers and supervisors. Here are some questions to consider: Do you ever wonder why some people you are coaching seem...

This lively presentation will give you tools that will inspire your team to go the extra mile for your customers and produce more for your organization . You’ll learn how to raise your team’s productivity, increase customer satisfaction, reduce sta...

A webinar for supervisors, managers and everyone who aspires to be one... Do some of your employees see what needs to be done and do it while others don't even see it? Do some of your employees accept blame for their mistakes while others always...

A WEBINAR BY Baby Boomers, Gen-Xers, Gen Yers - the differences between these groups go far beyond hair styles and nose rings. Differing values, work-ethics, standards of quality, and attitudes toward customers can cause havoc on your...

A webinar for supervisors, managers and everyone who aspires to be one... Who takes up more of your time than all your other employees combined? Who continually distracts you and your team from its mission? Who keeps you awake at night, wondering...