Larry Johnson

Corporate Culture Expert, Author and Speaker

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American Airline’s Customer Service Lesson

April 26, 2017

Customer service – or the lack of it. The airlines have been giving me lots to talk about lately. First, there was the incident on the United Flight that I wrote about in my last blog posting where Dr. David Dao was unceremoniously dragged off his flight because he refused to give up his seat… Read More >>

Filed Under: Customer Service, Uncategorized Tagged With: american airlines, customer service, Larry Johnson, United Airlines

Unintended Lesson In Empowerment From United

April 13, 2017

Empowerment of employees: how can it save you money? Well…by now, you’ve probably seen the disturbing video of Dr. David Dao being dragged off a United Airlines flight to make room for crew members who were traveling to another airport to staff another flight. The incident has created outrage in social media, sparked harsh criticism… Read More >>

Filed Under: Uncategorized Tagged With: accountability, corporate culture, corporate culture speaker, customer service, customer service speaker, empowerment, Larry Johnson, larry johnson speaker, speaker, united, United Airlines

Open Door Policy = A Lame Excuse for Cultivating Honesty

March 25, 2016

In an insightful article in the January-February 2016 issue of the Harvard Business Review titled, “Can Your Employees Really Speak Freely?”(1) authors James R. Detert and Ethan R. Burrus discuss the importance of leaders maintaining a culture of honesty so they can get the feedback they need to know what’s going on in their organizations. They… Read More >>

Filed Under: Corporate Culture, Straight Talk Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, candor, communication, conflict motivation employee retention training father-daughter writing team father-daughter speaking team family business vounteer convention, corporate culture, corporate culture expert, Difficult Conversations, Honesty, honesty is the best policy, Larry Johnson, leadership, Straight Talk, truth

Kentucky Society of Human Resource Management (SHRM)

October 8, 2015

As a professional speaker, I can’t believe how blessed I am to stand in front of an audience, flap my lips and get paid for it. But nothing beats presenting with my daughter Meagan Johnson like on September 24 when we presented at the 31st Annual SHRM Conference in Louisville. I am truly a lucky man.

Filed Under: Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, conflict motivation employee retention training father-daughter writing team father-daughter speaking team family business vounteer convention, corporate culture, Larry Johnson, Meagan Johnson, SHRM

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Larry Johnson
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