Larry Johnson

Corporate Culture Expert, Author and Speaker

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January 18, 2016

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Filed Under: Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, candor, corporate culture, culture of accountability, Difficult Conversations, employee empowerment, employee engagement, Honesty, integrity, leadership, management, motivation, Straight Talk

Amazon Corporate Culture: Sweatshop or Paradise?

August 24, 2015

    The recent article in the New York Times[1] criticizing Amazon’s corporate culture as a “brutal” and cutthroat culture has the business pundits all atwitter. It seems this company that has enjoyed astronomical success in on-line retailing may not be everyone’s idea of a great place to work. Employees are reportedly expected to work up to 16… Read More >>

Filed Under: Accountability, Corporate Culture, Leadership, Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace, ”, accountability, Amazon, amazon brutal culture, amazon culture, Amazon Leadership Principles, amazon's culture, Arie de Geus, Ben DiPietro, communication, conflict motivation employee retention training father-daughter writing team father-daughter speaking team family business vounteer convention, corporate culture, employee empowerment, employee turnover, integrity honesty leadership governor sanford argentina dishonesty betrayal deceit, jeff bezos, Lazlo Bock, leadership, management, motivation, new york times, purposeful Darwinism, Straight Talk, The Living Company, truth

Culture Of Engagement Requires “Generosity Gene”

July 27, 2015

I’m presently reading The Real-Life MBA: Your No-BS Guide to Winning the Game, Building a Team, and Growing Your Career by Jack and Suzy Welch.1  So far, it’s chock full of practical suggestions on how to be a great leader in business, including how to push employee engagement up.  And given their track records (Jack… Read More >>

Filed Under: Accountability, Corporate Culture, Leadership, Uncategorized Tagged With: coaching, communication, conflict motivation employee retention training father-daughter writing team father-daughter speaking team family business vounteer convention, corporate culture, Costco, culture of accountability, culture of engagment, employee engagement, engaged employees, giving feedback, integrity honesty leadership governor sanford argentina dishonesty betrayal deceit, leadership, management, motivation, turned on employees

Nurturing a Productive Corporate Culture

June 27, 2015

Corporate culture depends on social capital. That’s what was discovered in a study conducted at MIT by Anita Woolley , Thomas W. Malone and Christopher Chabris, the researchers divided 697 volunteer participants into teams of two to five members and gave them various complex tasks to perform and problems to solve. The groups were observed while they… Read More >>

Filed Under: Corporate Culture Tagged With: candor, communication, conflict, corporate culture, culture of accountability, define honesty, motivation, Straight Talk, truth

Conflict Management – Check The Facts Before Blaming Others

May 4, 2015

This past Saturday I learned a thing or two about conflict management. My wife, CJ and I pulled into the parking lot of a local camera store where I was picking up some prints. CJ is wheelchair bound, so we drive a wheelchair ramp van with handicap plates. Unfortunately, the only handicap spot was occupied… Read More >>

Filed Under: Accountability, Straight Talk, Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, accountability, coaching, communication, conflict management, constructive confrontation, corporate culture, culture of accountability, Difficult Conversations, employee empowerment, employee engagement, ethics, handicap parking space abuse, handicap space, Honesty, integrity, leadership, motivation, Rolls Royce, self control, Straight Talk

Toilet Paper Blossoms: Details Make the Difference for Customers

February 19, 2013

I recently interviewed Michael Silva-Nash, who is a franchise owner in Little Rock AR for Molly Maid, Inc. Founded in 1979, the company is a highly successful, international company, based in Ann Arbor MI. Molly Maid, Inc. offers residential cleaning services. The company was recently featured on the A&E Channel’s popular show, “Be The Boss.”… Read More >>

Filed Under: Customer Service Tagged With: corporate culture, customer satisfaction, employee empowerment, leadership techniques, motivation, open book management, participative management

Treat Them Right and They’ll Treat You Right – Happy Employees = Great Chili and Loyal Customers

May 25, 2010

I recently conducted a leadership retreat for a client in Santa Fe, New Mexico, one of my favorite towns. As usual, I made a bee line to Tia Sophia , which has been my favorite purveyor of Northern New Mexican food since I first visited there 15 years ago. (Northern New Mexican is quite different… Read More >>

Filed Under: Customer Service Tagged With: customer service, empowerment, motivation, quality

WHAT WE CAN LEARN FROM THE REAL HEROES OF HEALTHCARE

February 26, 2010

by Larry Johnson While President Obama and the congress debate healthcare reform, not much has been said about the dedicated people who work in healthcare and the incredible differences they can make in the lives of their customers. During a bicycling vacation through Napa Valley in 2003, CJ, my wife of 34 years was involved… Read More >>

Filed Under: Leadership Tagged With: customer service, Healthcare, motivation, Obama, patient care

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Larry Johnson
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