Larry Johnson

Corporate Culture Expert, Author and Speaker

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Tom Selleck’s Lesson For Corporate Culture

July 10, 2015

Regarding corporate culture, there is a famous quote in Time Magazine from Warren Buffet that goes: “It takes 20 years to build a reputation and five minutes to ruin it.” Never has that quote been more appropriate than in an age where social media can have a huge impact on an employer’s reputation. Do something… Read More >>

Filed Under: Accountability, Corporate Culture, Customer Service, Leadership, Straight Talk, Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, accountability, corporate culture, Costco, ethics, honesty is the best policy, integrity, Jesse Stone, leadership, leona helmsley, management, managing people, responsibility, tom selleck, Warren Buffet

Not My Fault: Nurturing Employee Responsibility

June 15, 2015

Shun Fugimoto was a perfect example of employee responsibility. “Monteal 1976 – After severely breaking his kneecap during the floor exercise, Japan’s Shun Fugimoto ignored his injury as long as possible, knowing such news could shatter the confidence of his teammates. The injured gymnast continued to the pommel horse routine, miraculously scoring a 9.5 out… Read More >>

Filed Under: Accountability, Corporate Culture, Leadership, Straight Talk, Uncategorized Tagged With: "great boss" management "difficult conversations" "difficult employees" "constructive confrontation" honesty integrity leadership supervision, Blame, candor, coaching, corporate culture, culture of accountability, Difficult Conversations, Employee accountability, Employee discipline, Employee responsibility, fulfill your promise, Honesty, It Ain't My Fault, keeping promises, making excuses, promise, responsibility, shun fugimoto, stop blaming others, Straight Talk, truth

Disneyland Uses Service Hero Stories To Maintain The Magic

September 25, 2013

While I was working with Disneyland Resort Hotels one summer, I learned about Eric, a maintenance specialist who demonstrated why Disney has such a great reputation for creating magical moments for its guests. Eric was installing a generator into the ground in front of the hotel when a family approached him and asked directions to… Read More >>

Filed Under: Customer Service Tagged With: culture of accountability, customer service, leadership, management, responsibility

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Larry Johnson
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