THE PERFECT KEYNOTE FOR YOUR NEXT MEETING:
Well-known speaker, author and customer-care expert Larry Johnson and his wife, CJ, present:
THERE IS NO “THEY”
Delivering Care from the Customer’s Perspective
While on a bicycling vacation in 2003, CJ, who is Larry’s wife and life partner of 38 years, was involved in an accident that changed their world. Despite wearing a helmet, CJ sustained a closed head injury that put her in a coma for eight weeks, and a persistent vegetative state, from which she emerged seven months later. Going from intensive care to skilled nursing to home healthcare, CJ and Larry have experienced firsthand what it’s like to be health care customers.
In this dynamic, humorous, and heart-felt presentation, Larry shows the audience how they can make huge differences in patients’ perceptions of the care they receive. Then, to drive home the point, Larry and CJ share their story. It’s a story of frustration and reward, despair and hope, tragedy and joy. It’s a story that will touch the hearts of the audience and make them glad they have chosen to work in this very noble field.
Here’s what clients and audience members have to say about this presentation:
“Larry Johnson is a true hero. His stories, his adventures and his life are utterly amazing.We thoroughly enjoyed our time with Larry. His ending made a lasting impression on each of us. Never, no never, take life for granted! Live each day to the fullest and treat everyone with the utmost respect and dignity no matter where they may be in life. Larry, you were a true blessing to each of us. Keep up the great work.” Thom Mills, Administrator, Quality Home Health, Jamestown, TN – email@example.com
“BLESS YOU – THANK YOU. You brought back to me why I do what I do.” Brian Griffiths, Administrator, Medical Lodge of Goddard, Goddard, KS, (316) 794-8635
“Thanks for sharing your personal experience with us. Hopefully, each of us will be reminded of how important privacy, dignity, and independence are to every elder/resident we care for.” Susan Breazeale, Director of Nursing, Lila Doyle Nursing Care Facility, Serreca, SC, (864) 885-7677
“Larry, you are a wonderful speaker and it is very interesting to hear about our industry from the client side of the room. I had never thought about why people wanted the window bed. I loved the term you used for our semi-private rooms, ‘semi-public.’ ” Robin C. Jones, RN, Director of Nursing, Subacute SHRS, (864) 506-3191