The team approach is a powerful way to improve processes, eliminate waste, motivate employees, and please residents. Central to the process is the notion that supervisors must transition from being bosses, who make all the decisions, to coaches, who develop team members to make and carry out good decisions., One of my clients who is […]
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Confronting Bad Behavior
This is a special follow-up letter exclusively for the attendees of: “CONFRONTING AND CHANGING BAD BEHAVIOR: WHAT EVERY SUPERVISOR SHOULD KNOW,” From the instructor, Larry Johnson, in this letter, Larry offers some great tips to help you implement the strategies that he outlined in the seminar. If you have questions, feel free to e-mail Larry […]
Change Requires Some “Tough” With the “Tender”
by Larry Johnson The owner of a small company I know recently complained to me that he was having difficulty getting his management team to embrace and implement some much needed expansion of the products they offer. Priding himself on being a true believer in participative management, he asked his management team to work out […]
The Bare Truth
© 2002 Larry Johnson & Bob Phillips. The Bare Truth by Larry Johnson and Bob Phillips While conducting a special tour for a group of civilians off the coast of Hawaii on February 9, 2001, the nuclear submarine USS Greenville launched an emergency blow. This is a procedure in which the submarine rises rapidly from […]
Further Adventures In Managing Productivity
by Larry Johnson In the July and September issues of this e-zine, I discussed four of the twelve employee perceptions that have a proven positive impact on profitability, productivity, customer satisfaction, and employee turnover. (Source: First, Break All The Rules by Marcus Buckingham & Curt Coffman.) If you’d like to read those articles, below is […]
Managing People: Do I Look Like A Person Who Cares? I Hope So.
(Main article, July 07 “Tips For Today’s Managers”) by Larry Johnson A friend of mine, I’ll call him Paul, recently went through the pain of a divorce. He came home one day to discover a note from Julie, his now ex-wife, saying she was unhappy and wanted out. In subsequent conversations, she told him that […]
The Final Chapter In Managing Productivity
In the July, September, and October issues of this e-zine, I discussed eight of the twelve employee perceptions that have a proven positive impact on profitability, productivity, customer satisfaction, and employee turnover. (Source: “First, Break All The Rules” by Curt Coffman and Marcus Buckingham.) If you’d like to read those articles, the link to the […]
The Holidays Can Be Tough For Customers, Your Co-workers And Your In-laws, So Make The Most Of It
My most memorable Christmas was with my in-laws in 1982. My wife is one of eight children, five girls and three boys. With most of them having their own families, the number of presents you had to by for all the brothers, sisters, nephews, and nieces was getting out of hand. So that year it […]
Happiness Is More than a Warm Motorcycle: a study in business success, Korean style
In January I spoke at the Annual Harley-Davidson Dealer Meeting in San Antonio, Texas, where, at dinner one evening, I met Pablo Lee. I had been told that Pablo owns and operates HDK (Harley-Davidson Korea,) and that it is one of the most successful Harley dealerships in the world. In the gym the next morning, […]
Disconfirmation: How To Lose Customers, Tick Off Your Employees, and Alienate Your Family
I recently received a complaint from a potential customer. He was an attendee at one of my seminars who had indicated on the post-program evaluation that he was interested in hiring me to work with his company. When Shelli, my market representative, followed up with him, he told her that although he had requested that […]