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Larry Johnson

Corporate Culture Expert, Author and Speaker

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participative management

Toilet Paper Blossoms: Details Make the Difference for Customers

I recently interviewed Michael Silva-Nash, who is a franchise owner in Little Rock AR for Molly Maid, Inc. Founded in 1979, the company is a highly successful, international company, based in Ann Arbor MI. Molly Maid, Inc. offers residential cleaning services. The company was recently featured on the A&E Channel’s popular show, “Be The Boss.” […]

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Filed Under: Customer Service Tagged With: corporate culture, customer satisfaction, employee empowerment, leadership techniques, motivation, open book management, participative management

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