Larry Johnson

Corporate Culture Expert, Author and Speaker

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A Culture of Trust Is Good Business

March 4, 2015

If you’ve ever returned something to Costco, Home Depot, Target, or Nordstrom Department Stores you know that the norm in retailing these days is a “no or few questions asked return policy.” The idea is to make the customer WANT to do business with you by making it as easy as possible to return purchased… Read More >>

Filed Under: Uncategorized Tagged With: corporate culture, Costco, culture of trust, customer satisfaction, customer service, employee empowerment, Home Depot, Nordstrom, Target, Thrifty Car Rental, trust

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Larry Johnson
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