You might have noticed in the news this past summer the brouhaha at Market Basket, a chain of grocery stores located in New England.Founded in 1917 by Greek immigrant brothers Athanasios (“Arthur”) and Efrosini Demoulas as a small Greek grocery, specializing in lamb, it is now a 72 store chain that stretches from Cape Cod […]
corporate culture
Toilet Paper Blossoms: Details Make the Difference for Customers
I recently interviewed Michael Silva-Nash, who is a franchise owner in Little Rock AR for Molly Maid, Inc. Founded in 1979, the company is a highly successful, international company, based in Ann Arbor MI. Molly Maid, Inc. offers residential cleaning services. The company was recently featured on the A&E Channel’s popular show, “Be The Boss.” […]
Taking Personal Responsibility for Excellence Is a Selfish Act
In my travels as a consultant and trainer, I stay in lots of hotels and therefore eat lots of room service meals. After completing my dinner one evening at a well-known hotel, I did what the room service waiters always tell you to do – put my tray in the hall outside the door. The […]