If you’ve ever returned something to Costco, Home Depot, Target, or Nordstrom Department Stores you know that the norm in retailing these days is a “no or few questions asked return policy.” The idea is to make the customer WANT to do business with you by making it as easy as possible to return purchased […]
customer satisfaction
Toilet Paper Blossoms: Details Make the Difference for Customers
I recently interviewed Michael Silva-Nash, who is a franchise owner in Little Rock AR for Molly Maid, Inc. Founded in 1979, the company is a highly successful, international company, based in Ann Arbor MI. Molly Maid, Inc. offers residential cleaning services. The company was recently featured on the A&E Channel’s popular show, “Be The Boss.” […]