Good article, even if he didn’t interview me for my thoughts. But he did. Enjoy.
Blog
Leaping Into the Future: How One Company Threw Off the Shackles of the Past To Survive and Thrive
In an interview with Josh Clement, the CEO of Soundview regarding change: We all know that people tend to resist change. He said that he gives credit his own fear and insecurity about doing the right thing in responding to the disastrous situation in 2008. That led him to ask his people for ideas and being willing to listen. He said that it was this transparency and trust that made all the difference. Everyone realized they were all in the same boat and the only way to survive was for them to all pull together.
Building a Corporate Culture of Accountability Means Fair Play For Everyone
At this past Thanksgiving dinner, I chatted with the 27-year-old daughter of some close friends, Kelsey. Kelsey is like a second daughter to me since I’ve known her all her life. She finished college two years ago and is now working in the nonprofit sector as a fundraiser for a large social service agency. When I asked her how things were […]
A Mother and A World Leader Offer Lessons In Forgiveness To Apply At Work
Recently I was involved in a project that was being coordinated by a friend. She was under a lot of pressure managing all the details required to successfully complete her tasks. She had complained in the past that project participants didn’t always respond to her emails and texts in a timely manner. It not only […]
Reinventing Yourself
If you are a Baby Boomer, or old enough to feel like one, check out this article on reinventing your older self by Dorie Clark in the Washington Post Good information to keep us oldies still goodies.
Disneyland Uses Service Hero Stories To Maintain The Magic
While I was working with Disneyland Resort Hotels one summer, I learned about Eric, a maintenance specialist who demonstrated why Disney has such a great reputation for creating magical moments for its guests. Eric was installing a generator into the ground in front of the hotel when a family approached him and asked directions to […]
Meet the Linksters – the post Gen-Y generation
By my daughter Meagan Johnson Businesses today are well aware of the importance of attracting Generation X and Y consumers to develop a younger clientele that will fuel growth into the future. There is another prime target market on the horizon that will soon populate your customer base and employee roster: the Linksters. No, “Linkster” […]
Toilet Paper Blossoms: Details Make the Difference for Customers
I recently interviewed Michael Silva-Nash, who is a franchise owner in Little Rock AR for Molly Maid, Inc. Founded in 1979, the company is a highly successful, international company, based in Ann Arbor MI. Molly Maid, Inc. offers residential cleaning services. The company was recently featured on the A&E Channel’s popular show, “Be The Boss.” […]
Honesty and Integrity Make a Great Holiday Gift
I got a nice surprise this holiday season which reminded me that there are decent people out there who will strive to do the right thing, even when it requires time and energy above and beyond their “job description.” Earlier this week, our marketing manager, Kathie Pillard got a call from Michelle Hopp, an employee […]
Taking Personal Responsibility for Excellence Is a Selfish Act
In my travels as a consultant and trainer, I stay in lots of hotels and therefore eat lots of room service meals. After completing my dinner one evening at a well-known hotel, I did what the room service waiters always tell you to do – put my tray in the hall outside the door. The […]