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culture of accountability
Leadership = Monkey See, Monkey Do
Leadership at mighty Volkswagen was embarrassed this past week when the company was caught cheating. The ensuing scandal has forced CEO Martin Winterkorn to resign. To enable its Diesel automobiles to pass rigid U.S. emission control standards without losing any noticeable power, the company has, for years, installed special software to get around the inspection system. […]
Culture Of Engagement Requires “Generosity Gene”
I’m presently reading The Real-Life MBA: Your No-BS Guide to Winning the Game, Building a Team, and Growing Your Career by Jack and Suzy Welch.1 So far, it’s chock full of practical suggestions on how to be a great leader in business, including how to push employee engagement up. And given their track records (Jack […]
Nurturing a Productive Corporate Culture
Corporate culture depends on social capital. That’s what was discovered in a study conducted at MIT by Anita Woolley , Thomas W. Malone and Christopher Chabris, the researchers divided 697 volunteer participants into teams of two to five members and gave them various complex tasks to perform and problems to solve. The groups were observed […]
Not My Fault: Nurturing Employee Responsibility
Shun Fugimoto was a perfect example of employee responsibility. “Monteal 1976 – After severely breaking his kneecap during the floor exercise, Japan’s Shun Fugimoto ignored his injury as long as possible, knowing such news could shatter the confidence of his teammates. The injured gymnast continued to the pommel horse routine, miraculously scoring a 9.5 out […]
Leaders Practice Accountability-It Pays In Spades
A couple of weeks ago, I had myself video taped doing a presentation of my new program, “Cultivating Employee Accountability.” I needed a clip to put on my website so potential clients can get a taste of what they would get if they book me to speak or provide training for them. Since I live […]
Conflict Management – Check The Facts Before Blaming Others
This past Saturday I learned a thing or two about conflict management. My wife, CJ and I pulled into the parking lot of a local camera store where I was picking up some prints. CJ is wheelchair bound, so we drive a wheelchair ramp van with handicap plates. Unfortunately, the only handicap spot was occupied […]
Disneyland Uses Service Hero Stories To Maintain The Magic
While I was working with Disneyland Resort Hotels one summer, I learned about Eric, a maintenance specialist who demonstrated why Disney has such a great reputation for creating magical moments for its guests. Eric was installing a generator into the ground in front of the hotel when a family approached him and asked directions to […]