This past Saturday I learned a thing or two about conflict management. My wife, CJ and I pulled into the parking lot of a local camera store where I was picking up some prints. CJ is wheelchair bound, so we drive a wheelchair ramp van with handicap plates. Unfortunately, the only handicap spot was occupied […]
leadership
Employees Who Support Your Success Are Made, Not Born: Building a Culture of Employee Loyalty
You might have noticed in the news this past summer the brouhaha at Market Basket, a chain of grocery stores located in New England.Founded in 1917 by Greek immigrant brothers Athanasios (“Arthur”) and Efrosini Demoulas as a small Greek grocery, specializing in lamb, it is now a 72 store chain that stretches from Cape Cod […]
Reinventing Yourself
If you are a Baby Boomer, or old enough to feel like one, check out this article on reinventing your older self by Dorie Clark in the Washington Post Good information to keep us oldies still goodies.
Disneyland Uses Service Hero Stories To Maintain The Magic
While I was working with Disneyland Resort Hotels one summer, I learned about Eric, a maintenance specialist who demonstrated why Disney has such a great reputation for creating magical moments for its guests. Eric was installing a generator into the ground in front of the hotel when a family approached him and asked directions to […]
Meet the Linksters – the post Gen-Y generation
By my daughter Meagan Johnson Businesses today are well aware of the importance of attracting Generation X and Y consumers to develop a younger clientele that will fuel growth into the future. There is another prime target market on the horizon that will soon populate your customer base and employee roster: the Linksters. No, “Linkster” […]
Honesty and Integrity Make a Great Holiday Gift
I got a nice surprise this holiday season which reminded me that there are decent people out there who will strive to do the right thing, even when it requires time and energy above and beyond their “job description.” Earlier this week, our marketing manager, Kathie Pillard got a call from Michelle Hopp, an employee […]
The Kumbaya Syndrome
By Larry Johnson & Bob Phillips (This blog was adapted from Larry and Bob’s book, Absolute Honesty: Building A Corporate Culture That Values Straight Talk And Rewards Integrity, (AMACOM Books) While demonstrating a rapid assent procedure for some VIP civilians off the coast of Hawaii, the nuclear submarine USS Greenville collided with the Ehime Maru, […]