If you’ve ever returned something to Costco, Home Depot, Target, or Nordstrom Department Stores you know that the norm in retailing these days is a “no or few questions asked return policy.” The idea is to make the customer WANT to do business with you by making it as easy as possible to return purchased… Read More >>
NINE STRATEGIES FOR MANAGING GENERATION GAPLESS
By Meagan Johnson and her dad Larry Johnson Adapted from their book, Generations, Inc.-From Boomers To Linksters: Managing the Friction Between Generations At Work According to one study, today’s college kids communicate with their parents an average of 13 times a week, which includes phone calls, emails, text messages, and Skype. We call this crop of… Read More >>
LESSONS FROM BRIAN WILLIAMS ON BUILDING A TEAM CULTURE OF HONESTY AND INTEGRITY
Last week, we learned that the NBC anchor person Brian Williams lied in 2003 about his involvement in a Gulf War helicopter raid, saying that he’d been riding in a Chinook Helicopter that was hit by an RPG fired by Iraqi ground troops. It turns out that he was in a helicopter that night, but… Read More >>
Create A Gen X Paradise
by Meagan Johnson Genentech is the penultimate Generation X company. It was founded by DNA expert Dr. Herb Boyer and venture capitalist Bob Swanson one night in a bar in 1976. The two men sketched out their dream of a futuristic biotech company on the back of an envelope. Genentech now boasts 11,000 employees and… Read More >>
Develop Your Young Managers, Japanese Style
by Larry Johnson Assigning a sempai (mentor) to a kohai (mentoree) is a common practice among Japanese companies. A promising young manager, the kohai, is assigned to an older, more experienced manager, the sempai. The sempai is usually outside the kohai’s chain of command and functions much like a “godfather” to him or her. In… Read More >>
Taking Difficult Conversations “Seriously”
by Larry Johnson In his classic business book, “Up The Organization,” Avis CEO Robert Townsend described how he toured all the Avis offices where he asked employees what they thought he should do to turn around the company, which at the time was struggling. He noticed that no matter what the quality of their suggestions… Read More >>
Keeping New Millennials Happy, Motivated and Here
by Meagan Johnson, CSP and her dad, Larry Johnson, CSP After the last issue of this e-zine, where we discussed the New Millennial Generation (those born after 1980) we received several requests to expand the discussion. So here are some thoughts: According to a recent survey sponsored by Pepsico,1 New Millennials are the most upbeat… Read More >>
Zap The Gap: Dealing With Four Different Generations In The Workplace – Part 2
by Larry Johnson and Meagan Johnson In the last issue of “Tips For Today’s Managers,” we discussed how the attitudes and behaviors of each generation are profoundly influenced by the personal and generational signposts its members encountered in their pasts. We then described how you can better manage the Traditional Generation by recognizing and celebrating… Read More >>
Zap The Gap: How To Manage, Train & Maintain Your Sanity With Multiple Generations
By Larry Johnson and Meagan Johnson History is in the making. Never before have four generations occupied the workplace as they do now: Traditionals – AKA The Greatest Generation. Born before 1945. Baby Boomers – AKA The Woodstock Generation. Born between 1946 and 1964. Generation Xers – AKA Latch Key Kids. Born between 1965 and… Read More >>
Is It Real or Is It Karaoke? Avoiding Managerial Mistakes
By Larry Johnson Following the spectacular opening of the 2012 Olympics in Beijing, we learned that Lin Miaoke, 9, the cute little girl who charmed the audience with her looks and her superb rendition of Ode To The Motherland was actually lip-syncing the song. It turns out that another little girl, Yang Peiyi, 7 was… Read More >>
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